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Last updated: 24 May 2026
These Terms govern your use of the MEM Academy platform (memacademy.org and subdomains). MEM Academy is operated by MEM Academy CIC, a UK Community Interest Company. By creating an account or using the platform you agree to these Terms. If you do not agree, please do not use the platform.
These Terms are written in plain English on purpose. Where a specific service (corporate wellbeing, prison delivery, paid coaching, etc.) has additional written terms we have agreed with you, those additional terms apply alongside these.
You must be 18 or over to create an account. Some delivery programmes (prison, attendance mentoring, youth safeguarding) involve under-18s — those programmes are delivered by vetted partners under separate written agreements and are not self-service.
You must not:
Some features (e.g. corporate delivery, certain coaching tiers, the founding-partner pricing) are paid. Prices, billing periods and what's included are shown at the point of sale and in any order form or statement of work we sign with you.
Payments are processed by third-party providers (Stripe and partner gateways). We do not store full card numbers ourselves. Their terms apply to the payment itself.
You can cancel a paid subscription at any time from your account or by emailing us. Cancellation stops future renewals; we do not automatically refund the current period unless the cancellation right is mandatory under UK consumer law or your contract with us says so.
For B2B contracts (corporate, commissioner, funder), cancellation and refund terms are set in the signed order form or statement of work and override anything in this section.
A full schedule of subscription tiers and refund windows will be published here before the paid beta opens. Until then, any paid arrangement is covered by a written agreement.
We work hard to keep MEM Academy available and accurate, but we do not guarantee uninterrupted service. Information on the platform (curriculum, training content, AI outputs) is provided for guidance and education. It is not a substitute for qualified medical, legal, financial, or safeguarding advice.
To the maximum extent permitted by law, MEM Academy CIC is not liable for any indirect, incidental or consequential loss arising from your use of the platform. Nothing in these Terms limits liability for death, personal injury caused by negligence, fraud, or anything else that cannot be limited under UK law.
MEM Academy is not an emergency service. If someone is in immediate danger, call 999 (or your local emergency number) and contact a safeguarding lead. The platform's safeguarding tooling (referrals, concerns log, attendance mentoring) is a record-keeping and triage layer for trained partners — it does not replace your organisation's own safeguarding policy or statutory duties.
We may share information with statutory authorities (police, local authority, probation, prison service) where we believe a child or vulnerable person is at risk of harm, or where the law requires it.
How we collect and protect personal data is set out in our Privacy Policy. You can export your account data and request deletion at any time from Account & data rights.
MEM Academy curriculum, software, branding, and platform content belong to MEM Academy CIC or our licensors. You keep the rights to content you upload, but you grant us a non-exclusive licence to host and display it as needed to operate the platform.
We may update these Terms as the platform and our paid offer evolve. We will update the "Last updated" date above and, for material changes, notify you by email or in-app banner before they take effect.
These Terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers may rely on mandatory protections of the law of their place of residence.
Questions about these Terms or how MEM Academy works? hello@memacademy.org.uk.
