MEM Academy
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Sprint 10 · 10 modules

Sprint 10 — Scale Playbook

Goal: turn MEM Academy from a founder-led delivery org into a repeatable, multi-region operation without losing the quality moat built in Sprints 1–9.

Modules in this sprint

  1. 01

    01 — Scale Thesis

    Scale without a thesis is just hiring. The thesis sets what we say yes to, and — more importantly — what we keep saying no to even when the cheque is large.

  2. 02

    02 — Org Design by Stage

    Org design follows the scale thesis (§01). We hire to relieve the binding constraint, not to fill an org chart template.

  3. 03

    03 — Capacity Model

    The capacity model converts coach hours into cohorts and cohorts into revenue. Every plan in this sprint reads from this model. It lives as a spreadsheet (or Notion DB); this file is the spec + a worked example.

  4. 04

    04 — Unit Economics

    Unit economics are the discipline that turns the capacity model (§03) into a business. We measure at three units: per cohort, per coach, per client account.

  5. 05

    05 — Regional Expansion

    We expand by region in sequence, not in parallel. Two regions launched at once historically halves the success rate of both. The order: deepen UK → second UK hub → first international beachhead → second international → multi-region structur

  6. 06

    06 — International Localisation

    What localises, what doesn't, and how we make the call without diluting the moat.

  7. 07

    07 — Partnerships & Channels

    Partnerships exist to extend reach where direct sales is uneconomic or slow. They are not a substitute for direct relationships with anchor accounts.

  8. 08

    08 — Platform & Product Roadmap (18 months)

    The platform exists to make cohort delivery + evidence reporting cheaper, faster, and more rigorous. Every feature must pass the test: does this reduce cost-to-deliver, or increase confidence factor, or both? If neither, it is descoped.

  9. 09

    09 — Scale Risk Deltas

    Scale doesn't replace the risks in Sprint 9 §06 — it adds new ones and re-weights existing ones. This file lists the deltas and how each is mitigated. Each row is added to the live register at the QSR that approves the corresponding stage m

  10. 10

    10 — Two-Year Operating Plan (plan-on-a-page)

    The two-year plan ties Sprints 1–10 into a single page that any new joiner can read in 5 minutes. It is reviewed at every QSR (Sprint 9 §05) and is the only place where the company's bets, numbers, and constraints sit together.

Why this matters

The cost of doing nothing.

17.1m

UK working days lost to mental ill-health in 2022/23

HSE, 2023

£51bn

Annual cost of poor mental health to UK employers

Deloitte, 2024

ROI on every £1 invested in workplace mental health programmes

Deloitte, 2024

Sector-level evidence, not MEM outcomes. For MEM's own delivery data and SROI methodology, see our evidence room.

Sprint overview

Sprint 10 — Scale Playbook

Goal: turn MEM Academy from a founder-led delivery org into a repeatable, multi-region operation without losing the quality moat built in Sprints 1–9.

This is the final sprint of the curriculum pack. It assumes Sprints 3–9 are live: onboarding, hybrid delivery, sales, coach pipeline, evidence, and operating cadence are all running. Scale is what we do on top of that — not instead of it.

Files

#FilePurpose
0101-scale-thesis.mdWhat we are scaling, what we are deliberately not
0202-org-design.mdOrg chart by stage (10 / 25 / 60 / 120 FTE) and the hiring order
0303-capacity-model.mdCoach-hours → cohorts → revenue model with worked numbers
0404-unit-economics.mdPer-cohort and per-coach P&L; LTV/CAC; payback
0505-regional-expansion.mdUK regions first, then international — entry criteria and sequencing
0606-international-localisation.mdWhat localises (safeguarding, regulatory, language) vs what stays global
0707-partnerships-and-channels.mdWhere partners beat direct sales; partner tiering
0808-platform-and-product-roadmap.md18-month roadmap with build/buy/wait calls
0909-scale-risk-deltas.mdThe new risks scale creates, mapped back to Sprint 9
1010-two-year-operating-plan.mdThe plan-on-a-page tying it all together

How this links to other sprints

  • Sprint 5 (Hybrid dashboard) — capacity model in §03 reads from delivery telemetry
  • Sprint 6 (Sales) — pricing model and ICP feed unit economics in §04
  • Sprint 7 (Coach pipeline) — bench growth in §02/§03 is governed by accreditation throughput
  • Sprint 8 (Evidence) — international expansion in §05/§06 must preserve confidence factor
  • Sprint 9 (Cadence & risk) — §09 adds scale-specific rows to the live risk register

Certificate of Completion

Finish the course to unlock

Complete all 10 modules in this sprint to issue your certificate. 0/10 done.

Want to roll this out to your team?

Bring Scale Playbook into your organisation.

MEM is a self-serve resource library — your managers and staff work through the modules at their own pace, with the workbooks, runsheets and pocket cards provided. Coach-led delivery is available only for our corporate fitness sessions, not the educational modules. Every funded seat also opens a mirrored free seat for someone leaving prison, with SROI your board can sign off.