What is a corporate wellbeing programme?

An employer-funded service combining mental, physical, financial and social health support for staff. MEM Academy pairs coach-led corporate fitness sessions with a self-serve wellbeing curriculum and ESG/SROI reporting so the spend is provable at year-end.

How much does it cost?

Programmes start at a fixed per-seat monthly fee. A 100-person pilot typically lands between £6 and £14 per seat per month depending on coach hours, on-site cadence and reporting depth.

How quickly can we launch?

Two to four weeks from contract — Week 1 diagnostic, Week 2 design, Week 3 launch comms, Week 4 first sessions delivered. First board report at end of Q1.

What ESG evidence do we get back?

A quarterly board-ready report with workforce KPIs (absence, wellbeing score, participation) plus a verified SROI figure showing social value per £1 spent — suitable for the Social-S section of your annual report.

Strand C — Warm-Handoff Scripts

A5 print card. Lives on the coach's desk + pinned in the on-call coach channel. Verbatim language for the moments where wrong words harm.

Why scripts (not just guidance)

A coach mid-call with a learner in crisis cannot stop to compose the right sentence. Scripts pre-load the language so the coach can hold attention on the learner, not on the wording. You may paraphrase, but the spine of every script is non-negotiable.

Script 1 — Opening a 24h SLA triage call

"Hi — it's [Name] from MEM Academy. Thanks for picking up. I know you flagged this as urgent, so let's not waste any of your time. Are you somewhere you can talk for 30 minutes safely?"

[If yes:]

"Good. Two things up front. First: I'm here to help you think clearly and get you to the right people, but I can't give you regulated financial advice — by the end of this call we'll have you speaking to someone who can. Second: anything you tell me is confidential, with the exceptions you'd expect — risk to you or someone else. Okay to start?"

[If no: reschedule within 2 hours. Confirm there's no immediate safety issue before ending the call.]

Script 2 — Handing off to StepChange

"Based on what you've told me, the right next call is StepChange. They're a free debt-advice charity, FCA-authorised, which means they CAN do something I can't — they can recommend a specific debt solution and they can act on your behalf with creditors. Their number is 0800 138 1111. They're open right now [Mon–Fri 8am–8pm, Sat 9am–2pm]."

"Here's what to expect: the first call is usually 45 minutes to an hour. They'll ask you about your income, what you owe, and what you can afford to pay. They will NOT judge you and they will NOT charge you. By the end of that call you'll have a clear plan, not a vague one."

"Two things I want to ask: can you make that call today or tomorrow? And — if it'd help — would you like me to call you back in 48 hours just to check it happened? You can say no."

Script 3 — Handing off to an IFA for pension / mortgage / investment

"You're asking the right question — and it's exactly the kind of question I'm not the right person to answer. It needs a regulated independent financial adviser. That's a specific qualification — they carry insurance and a regulator behind them, which is what you need on a decision this size."

"Two ways to find one. Unbiased.co.uk and VouchedFor.co.uk — both let you search by location and read reviews. Most IFAs offer a free first conversation. The conversation that COSTS money is when you ask them to write you a recommendation, and that's the conversation you want."

"Some IFAs charge a flat fee, some take a percentage. Ask up front. And ask if they're 'independent' or 'restricted' — independent is what you want for a decision like yours."

"Want me to stay on the line while you bookmark those URLs?"

Script 4 — Eviction in next 72 hours

"Okay — this is now an urgent housing question, not just a money question. Three calls in this order:"

"One: Shelter England, 0808 800 4444. They give free advice on housing rights. If you're in the next-72-hour window, tell them that — they triage."

"Two: your local council's Homelessness Prevention team. Councils have a legal duty to help people in your position BEFORE eviction happens — but they can only help if they know. Search '[your council name] homelessness prevention' to find the number."

"Three: StepChange or National Debtline to ask for Breathing Space — 60 days of legal protection from action. They can apply for it on your behalf."

"I'm going to text these three numbers to you now. I'll book you in for a follow-up in 5 days to check what happened. You're not on your own with this."

Script 5 — Domestic / financial abuse disclosure

"What you've just told me is really serious, and I want to make sure I respond the right way."

"There's a charity called Surviving Economic Abuse. Their helpline is 0808 1968 845. They specialise in exactly this — financial coercion in a relationship — and they can help you think through the next steps in a way that protects you. They're free."

"If at any point you don't feel safe — including right now — Refuge's 24-hour National Domestic Abuse Helpline is 0808 2000 247. Free, 24/7."

"I want to ask: are you safe right now, today? And — is the number I'm calling on safe? Sometimes phones aren't."

[Listen. Don't fill silence. After their answer:]

"Thank you for trusting me with this. I'm going to make a note — only on the safeguarding side, not the money side — and we won't carry on the money conversation today because there's something more important first. The two numbers I gave you are the ones I'd start with."

Script 6 — Suicidal disclosure

"Thank you for telling me. That took a lot."

"I want to make sure you're safe right now. Are you somewhere you feel safe?"

[If no:]

"Okay. I'm going to ask you to call 999 — or if you can't, I can call them with your permission."

[If yes:]

"The number I want you to have is Samaritans. 116 123. It's free. They'll listen for as long as you need and there's no caller ID."

"I'm also going to recommend you contact your GP — they can get you in same-day or next-day if you tell them what you've told me — and your company's EAP, which I can text you the number for."

"We're not going to keep talking about money today. We can pick that up another time when you're ready. Right now what matters is that you call Samaritans or your GP."

"With your permission, I'm going to follow up with you tomorrow — just a check-in. Is that okay?"

(After the call: document, notify MEM PL EOD, supervision flag.)

Script 7 — Modern slavery / forced-labour debt

"What you're describing sounds like something the Modern Slavery Helpline is set up to help with. Their number is 08000 121 700, and they're free and confidential. They're used to this kind of call and they will know what to do."

"You're not in trouble. The law is on your side here. If at any point you feel in immediate danger, you can also call 999."

(After the call: document, notify MEM PL EOD, MEM safeguarding lead notified within 4 hours.)

Script 8 — Routing a regulated-advice question mid-coaching

"That's a great question, and it's exactly the kind of question I'm not the right person to answer. It's regulated financial advice, and giving it without the right qualification would actually be doing you a disservice — you'd get an answer that wasn't backed by the protections you should have."

"Let me point you to who is the right person. [Insert appropriate signpost from 06-strand-c-signposting-decision-tree.md.]"

"Can we put a pin in this question, send you to the right place this week, and come back to whatever else you wanted to cover today?"

Script 9 — Closing a 24h SLA triage call

"Let me play back what we agreed. You're going to [call StepChange / call your council / call Shelter] in the next 24 hours. I'm going to text you the numbers as soon as we hang up. I'll check in with you on [day, in 48h] just to see what happened — and that check-in is your decision; if you'd rather I didn't, that's fine."

"Two last things. First — you handled this call really well. Reaching out is the hardest part and you've done it. Second — anything you flagged today is in our safeguarding log, anonymised, because we take it seriously and we want to learn from it."

"Take care. Talk soon."

What the coach must NEVER say

"This is going to be fine." (You don't know.)
"I'll fix this." (You can't.)
"You should [specific debt solution / pension move / loan]." (FCA boundary.)
"Don't tell anyone." (Safeguarding boundary.)
"I'll handle the call to StepChange for you." (Agency must stay with the learner.)
"It could be worse." (Minimising.)

Print spec

A5 portrait, double-sided (4 scripts per side, abbreviated)
DM Sans 10pt body, Space Grotesk 14pt script titles
Athletic-orange accent on script numbers + the safeguarding scripts (5, 6, 7)
Off-white #FAFAFA bg, near-black #0A0A0A text
MEM wordmark top-left side 1, FCA-not-regulated boundary footer bottom of side 2

Cross-cutting promise Every UK employee seat in MEM funds a free seat for someone leaving prison — and the warm-handoff discipline is the same on the justice-leaver pathway, because the first month after release is when these conversations matter most. memacademy.org/corporate/financial-wellbeing-employees