Sprint 5 · 7 modules
Sprint 5 — Hybrid Delivery Playbook + Impact Dashboard Spec
Competitors sell either "training days" (no follow-through) or "app licences" (no human). Buyers (HRDs, Heads of People, ESG leads) are burned by both. Our Q1 board reports (Sprint 3) and curriculum (Sprints 1, 2, 4) need a delivery shell t
Modules in this sprint
- 01
01 — Hybrid Delivery Playbook (12-week engagement)
Behaviour change requires stimulus → practice → feedback → reinforcement. A standalone workshop fails because it stops at stimulus. A standalone app fails because it skips stimulus. Hybrid delivery sequences all four across 12 weeks.
Template3 min read - 02
02 — Week-by-Week Calendar (Client-Facing)
1. Cohort list by W0 — name, email, line manager, location. 2. Exec sponsor email sent by end of W1 (we draft, exec sends). 3. Two 30-minute slots in W4 and W8 for dashboard walkthroughs. 4. One internal comms channel for nudges (Slack, MS
Module3 min read - 03
03 — Modality Decision Matrix
Ask in coaching session 1: "How do you actually read messages at work?"
Module2 min read - 04
04 — Client Impact Dashboard — Product Spec
Give the client HR sponsor a live, anonymised view of the engagement so they can: 1. See what's happening this week without waiting for a report. 2. Spot dropping engagement early and intervene with us. 3. Show their exec / board the value
Module4 min read - 05
05 — Data Model & Event Spec
has_role(user_id, role) SECURITY DEFINER function used in every staff-scoped RLS policy.
One-pager3 min read - 06
06 — Client Dashboard Walkthrough Script
For each tile: 1. State the number out loud. 2. State the threshold (green/amber/red). 3. If green: move on in 15 seconds. 4. If amber or red: explain the cause + what you're doing about it (don't ask them to fix it).
Module4 min read - 07
07 — Rollup to SROI Row 1
The number is calculated. The drivers are evidenced. Both are auditable.
Module3 min read
Why this matters
The cost of doing nothing.
17.1m
UK working days lost to mental ill-health in 2022/23
HSE, 2023
£51bn
Annual cost of poor mental health to UK employers
Deloitte, 2024
5×
ROI on every £1 invested in workplace mental health programmes
Deloitte, 2024
Sector-level evidence, not MEM outcomes. For MEM's own delivery data and SROI methodology, see our evidence room.
Sprint overview
Sprint 5 — Hybrid Delivery Playbook + Impact Dashboard Spec
Goal: Standardise how MEM blends in-person workshops, 1:1 coaching, and digital touchpoints into a single 12-week client engagement, and define the dashboard that proves it worked.
Why this sprint exists: Competitors sell either "training days" (no follow-through) or "app licences" (no human). Buyers (HRDs, Heads of People, ESG leads) are burned by both. Our Q1 board reports (Sprint 3) and curriculum (Sprints 1, 2, 4) need a delivery shell that:
- Sequences the modalities so behaviour change actually sticks (workshop → coaching → nudge → measurement).
- Gives the buyer a live view of utilisation, sentiment, and outcomes — not a PDF 12 weeks late.
- Locks the data model so every pulse, attendance record, and coaching note rolls up to the SROI "Row 1" headline.
Assets in this sprint
| # | File | Owner | Used by |
|---|---|---|---|
| 01 | 01-hybrid-delivery-playbook.md | Delivery Lead | Account Managers, Coaches, Facilitators |
| 02 | 02-week-by-week-calendar.md | Account Manager | Client HR sponsor |
| 03 | 03-modality-decision-matrix.md | Delivery Lead | Coaches choosing channel per participant |
| 04 | 04-dashboard-spec.md | Product + Data | Engineering, client-facing dashboard build |
| 05 | 05-data-model-and-events.md | Data Lead | Engineering, Supabase schema |
| 06 | 06-client-dashboard-walkthrough.md | Account Manager | HR sponsor onboarding (Week 1) |
| 07 | 07-rollup-to-sroi.md | Impact Lead | Q1 board report compilation |
Boundaries (do not cross)
- Dashboard surfaces aggregate and anonymised data only. No participant names, no session notes, no clinical content.
- No "wellbeing scores" presented as clinical assessments. Pulses are confidence/behavioural deltas — see Sprint 1 §4-signal and Sprint 4 §08-financial-confidence-pulse.
- Manager dashboards never expose individual participant attendance. Minimum cohort size to render any tile: n ≥ 5.
Definition of done
- A new client can be onboarded (Sprint 3) → delivered (Sprint 5 playbook) → reported on (Sprint 3 board template) without a single bespoke decision.
- Every event in
05-data-model-and-events.mdhas a clear write path from coach/facilitator tooling. - Dashboard spec is detailed enough that engineering can build without follow-up design questions.
Next: Sprint 6 (Sales enablement + pricing calculator) — say "ship 6".
Certificate of Completion
Finish the course to unlock
Complete all 7 modules in this sprint to issue your certificate. 0/7 done.
Want to roll this out to your team?
Bring Hybrid Delivery & Dashboard into your organisation.
MEM is a self-serve resource library — your managers and staff work through the modules at their own pace, with the workbooks, runsheets and pocket cards provided. Coach-led delivery is available only for our corporate fitness sessions, not the educational modules. Every funded seat also opens a mirrored free seat for someone leaving prison, with SROI your board can sign off.