Sprint 7 · 10 modules
Sprint 7 — Coach Recruitment & Accreditation Pipeline
Sprints 1–6 sold and scoped the hybrid programme. None of it lands without a bench of accredited coaches who:
Modules in this sprint
- 01
01 · Coach Competency Framework
Each domain is scored 1–5. A score of 3 = "meets the bar." 4 = "exceeds." 5 = "could supervise others."
One-pager2 min read - 02
02 · Recruitment Funnel
1. Referral from existing MEM coach (highest quality, 35%+ assessment-to-offer). Pay £250 referral bonus on completion of first paid cohort. 2. Partner orgs with aligned values (e.g. menopause networks, financial inclusion charities, peer-s
Module2 min read - 03
03 · Application Form Spec
Run on submission, used to prioritise reviewer queue. Does not auto-decline (except for the hard gates in fields 5, 13).
Module3 min read - 04
04 · Assessment Day Runsheet
CV + interview misses the things that actually matter (boundary-holding under pressure, listening discipline, what they do when a participant goes off-piste). The assessment day is how we see those.
Live deck3 min read - 05
05 · Vetting Checklist
Once per quarter, Compliance picks 3 coach files at random and times themselves pulling all 8 items. Target: <10 minutes per file. If any item is missing, the coach is paused (file 09) until resolved.
Module2 min read - 06
06 · Accreditation Levels
Three levels. Movement between them is evidence-based, not time-served.
Module2 min read - 07
07 · CPD and Supervision
Failing to hit minimums = automatic pause (file 09) until caught up. Not punitive; protective.
CPD certificate3 min read - 08
08 · Quality Assurance Rubric
Every observation requires written consent from BOTH the coach AND the participant(s). Participants get a plain-English note 7 days before the session explaining:
Module2 min read - 09
09 · Offboarding and Suspension
Three pathways out of active delivery: planned pause, suspension during investigation, and exit. Each one prioritises participant continuity first, coach dignity second, MEM brand third. In that order.
Module3 min read - 10
10 · Coach Handbook
MEM is a workplace wellbeing partner that runs hybrid programmes (workshops + 1:1 coaching + asynchronous nudges) for UK employers. We focus on the things most providers under-do: manager mental health, menopause at work, onboarding, and fi
Module5 min read
Why this matters
The cost of doing nothing.
17.1m
UK working days lost to mental ill-health in 2022/23
HSE, 2023
£51bn
Annual cost of poor mental health to UK employers
Deloitte, 2024
5×
ROI on every £1 invested in workplace mental health programmes
Deloitte, 2024
Sector-level evidence, not MEM outcomes. For MEM's own delivery data and SROI methodology, see our evidence room.
Sprint overview
Sprint 7 — Coach Recruitment & Accreditation Pipeline
Owner: Head of Coaching · Status: Shipped · Audience: Internal (Coaching Ops, People, Compliance) + external coach applicants.
Why this sprint exists
Sprints 1–6 sold and scoped the hybrid programme. None of it lands without a bench of accredited coaches who:
- Meet a defined competency bar (clinical-adjacent, NOT clinical).
- Are vetted for safeguarding (DBS, references, right-to-work).
- Are matched to cohorts using the Sprint 3 rubric.
- Are kept current via CPD, supervision, and quality assurance.
Competitor gap (see docs/corporate-competitor-gap-analysis.md): EAPs hide their coach bench, "coaching marketplaces" let anyone with a Level 5 self-certify, and most B-Corp wellbeing providers can't produce coach files on audit. We publish ours.
Deliverables
| # | File | Purpose |
|---|---|---|
| 01 | 01-coach-competency-framework.md | The 6-domain bar all coaches must clear, with levels (Associate / Coach / Senior). |
| 02 | 02-recruitment-funnel.md | Sourcing → screen → assessment → offer, with conversion targets and timing. |
| 03 | 03-application-form-spec.md | Field-by-field spec for the public application form + scoring. |
| 04 | 04-assessment-day-runsheet.md | Half-day live assessment: case clinic, ethics gate, peer triad. |
| 05 | 05-vetting-checklist.md | DBS, RTW, references, ICO, insurance — what we collect and how long we keep it. |
| 06 | 06-accreditation-levels.md | Associate → Coach → Senior, with cohort eligibility per level. |
| 07 | 07-cpd-and-supervision.md | Minimum hours, supervision cadence, group reflective practice. |
| 08 | 08-quality-assurance-rubric.md | Session observation rubric + scoring + remediation pathway. |
| 09 | 09-offboarding-and-suspension.md | How a coach pauses, exits, or is removed — and how clients are protected. |
| 10 | 10-coach-handbook.md | One-document onboarding handbook coaches actually read. |
Quality gates (must be true before this sprint ships to a client)
- Every active coach has a complete file: framework score, DBS date, RTW evidence, 2 references, insurance certificate, signed code of conduct.
- No coach delivers without ≥1 observed session in the last 12 months scored ≥3/5 on the QA rubric.
- Supervision: every coach attends ≥1 group supervision per quarter and ≥2 1:1 supervision sessions per year.
- Scope: every coach has signed the FCA boundary card (Sprint 4 / 01) and the No-Clinical-Services scope (
mem://constraints/no-clinical-services). - An auditor can pull a random coach file in <10 minutes and find all of the above.
What this sprint deliberately does NOT do
- It does not turn coaches into therapists, dietitians, or financial advisers. Scope is fixed by Sprints 2 (menopause), 4 (financial wellbeing FCA boundary), and the no-clinical-services memory.
- It does not build a public coach marketplace. Coaches are assigned by the Account Manager using the Sprint 3 rubric.
- It does not replace clinical supervision where it's needed (e.g. a coach working with safeguarding disclosures uses the Sprint 4 warm-handoff scripts, not in-house clinical sign-off).
Next sprint
Sprint 8 — Evidence & Impact reporting (board-grade SROI pack, annual impact report, third-party assurance prep). Say "ship 8" to proceed.
Certificate of Completion
Finish the course to unlock
Complete all 10 modules in this sprint to issue your certificate. 0/10 done.
Want to roll this out to your team?
Bring Coach Pipeline & QA into your organisation.
MEM is a self-serve resource library — your managers and staff work through the modules at their own pace, with the workbooks, runsheets and pocket cards provided. Coach-led delivery is available only for our corporate fitness sessions, not the educational modules. Every funded seat also opens a mirrored free seat for someone leaving prison, with SROI your board can sign off.